How to get MiTAC CTO portal access right?
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Guideline of MiTAC DSG online service center
Guideline of MiTAC DSG online service center - Issue support ticket (for technical/Warranty support) - Check warranty coverage - Help Desk (Chat/Web call)
How to identify MiTAC direct Shipment?
MiTAC has acquired rights to manufacture Intel DSG systems and ship them to prospective customers beginning Q3’2023 Intel DSG will continue to support Intel-shipped systems through the end of the warranty period. Standard warranty period is 3 years. ...
RMA application flow
You could apply RMA from ticket system by providing related SN, failure symptoms, event logs and after FAE judge the defective parts, MiTACDSG team would issue RMA# to you for RMA return process. 1.Customer requests Technical Support assistance from ...
How to check end date of warranty for your server?
For MiTACDSG Server products: 1. Please prepare SN of your server system or key component 2. Go to MiTACDSG portal as below, and enter the SN to check the end date of warranty MiTAC - Intel® DSG Server Products Service Center - Warranty Information ...
Didn't receive confirmation mail to active account after sign up the ticket system
While you sign up, register on MiTAC ticket system, the system will send you a confirmation mail to confirm your email and active your account. If you didn't receive confirmation mail from ticket system after your sign up, please check if it got ...