You
could apply RMA from ticket system by providing related SN, failure symptoms, event logs and
after FAE judge the defective parts, MiTACDSG team would issue RMA# to you for RMA
return process.
2.Customer need
to provide SN of product(eg. DIMM, MB, etc) and L9 system(if any), failure symptom description,
and event logs(if required, judged by MiTAC Technical Support)
*detail in next page.
3.Technical
Support determines RMA is required for resolution.
4.MiTAC team would offer RMA form for customer; and
customer need to fill out the form for RMA application.
5.MiTAC would issue RMA number to customer once the warranty status has been verified.
6.Customer ships
defective product back to MiTAC with RMA# written clearly on the outside of the
package.
7.MiTAC Service team would provide replacement for customer
after defective RMA received by MiTAC.
8.If customer
carry L9 (system), MiTAC would offer advanced replacement to customer before
defective RMA received by MiTAC.